Refund policy

Once product sold, it is NOT exchangeable, returnable or refundable.

Puff & Pop ensures the highest quality of care is taken in the delivery of the order to the customer’s requested address. It is recommended that the customer is available to accept delivery of the order. Puff & Pop will not take responsibility for any damage or deflation of the product once delivery has taken place. 

Colours may differ slightly to images seen on our website due to monitor colour settings & lighting of the photography. 

Puff & Pop will not provide a refund to customers who have simply changed their minds.

No exchange or modification of sticker wordings, designs, colour, and etc. once the options were chosen by customers themselves after the order is received and confirmed. No refunds or exchanges will be given for products that have been used or damaged when it has already received and accepted by the recipient. Special offer products or discounted products are not exchangeable / returnable / refundable. If an item was sold as a set, individual elements of that set cannot be exchanged / returned / refunded. We would encourage all recipients to check upon receiving the product during the delivery at the doorstep by the courier service provider. Recipients have the rights not to accept the product if it is found damaged or incorrect during the arrival. As we do not provide exchanges / returns / refunds, think twice before you purchase our products. Please take note that understanding the products before you purchase is your responsibility and at your own concern.