Frequently Asked Questions

You will automatically be moved into the next level in accordance with your spending. Shop now to move towards to get more discounts.

There is no limit to the amount of points you can earn and the amount of rewards you can redeem.

Discount codes cannot be applied to pre-existing orders.

Loyalty points are automatically added to your account as you spend.

No. Unfortunately we are unable to merge Loyalty accounts at this stage.

Please ensure that you are using the same account to place all of your future orders.

Only one Balloon Perks code can be applied per transaction.

Balloon Perks codes can be used once only. 

Balloon Perks codes can not be used in conjunction with Balloon promotional discount codes or offers.

Balloon Perks discounts cannot be applied to subscription orders.

Customers can earn up to 150 points for each order by leaving a review of the purchased products.

Points will only be awarded for reviews left on Google.

Balloon Perks points will not be re-issued to customers accounts if orders are cancelled.

Balloon Perks points do not have an expiry date.

You will receive your 100 birthday points on the date specified. No points will be awarded for the input of your birthday.